This policy explains how we collect information about franchise partners, potential partners and the individuals providing services to the customers of Scamps and Champs for the franchise partners, what we use the information about you for, the basis on which we collect it and your rights.
The information we hold is collected and managed by us, Scamps & Champs Franchising Ltd. We collect information –
• from our website www.scampsandchamps.co.uk and www.scampsandchampsfranchise.co.uk
• from other websites promoting our franchise service to whom you provide your details who
are permitted to provide your data to us;
• provided by you directly to us;
• provided by any consultancy company that you work through;
• provided by 3rd party franchise advertising companies
• provided by any of our franchise partners; and
• from referees, clients or other sources where required as part of due diligence or
The company has the registered office at 35 Stamford New Road, Altrincham, WA14 1EB. We can be contacted on; email at firstname.lastname@example.org, or by phone on 0333 200 5827.
Scamps & Champs Franchising Ltd oversees all of the business (not customer) data management to ensure that compliance with this policy and the data protection rules.
The data which is collected and managed is held for Scamps & Champs Franchise Ltd and its franchisees. This policy applies to the franchisees on the same basis it does to Scamps & Champs for the holding of information on service providers. A full list of the franchisees is available at www.scampsandchamps.co.uk.
Scamps And Champs are a dog walking and pet care services business which also has a franchise business that operates under its branding. We only use your personal information provided to us for business operations for these purposes. We do not provide your data to any third parties for them to use other than the purposes of our business or when legally required to do so. We do provide personal data to our franchisees about pet walking and pet care service deliverers (and suppliers) as described in this policy.
If you are providing services to Scamps And Champs customers this will be under arrangements with the franchisee for the area you work in. The details of the franchisee who is responsible for managing your data is in the list as set out above. The references to we, us and our in this policy should be taken as referring to the applicable franchisee.
The personal information we collect and hold
Website data: our website will collect your name, address, email address and phone numbers for the purposes of an enquiry.
Direct data: we will collect any of the information collected on our website which was not provided, a detailed employment history and/or cv and other information for franchisees and service providers. We may request details of any experience with animals and will require background checks on those providing services to customers.
Information from clients/referees: we will collect feedback from customers on services provided, information about any temporary engagement you may undertake and in some cases may obtain references for our clients.
Information from suppliers: we will collect information on individuals who supply services to us and employees of those who provide services to us
How we use and disclose personal information
We and third parties may use your personal data for the following purposes:
• considering the entry into and administering contracts (by us or the franchise partners) with you or your employer.
• we will process your information as required to administer the contracts with our clients and for the purposes of our services.
• providing you with information about ourselves, our products and services generally.
• sharing your Data with third party organisations who provide services to us e.g. our IT
services provider. We provide this information to these third parties as part of our services to you and our clients and they process data for us. All these providers have contracts with us.
Where we process your data, it is subject to our strict internal policy requirements as well as the Data Protection regulations.
The basis on which we process your data to administer a contract you have with us (or our franchise partners) is the contract where this is with you. In all other instances we process personal data on the basis of our (or our franchise partners) legitimate interest. We will use your personal data to process contracts we have with our clients on the basis that we need to do so and therefore have a legitimate interest for this purpose. We will also use your personal data to provide you with information about our products where this is part of your job role on the basis of our legitimate interest.
We may share your information with third parties who provide services to us. Where we do this, it is subject to agreements they have with us to ensure that our data policies are followed and your data is maintained securely. We may share your information with our IT provider.
How long will we hold your personal information
We will hold the personal information we use to meet the requirements of our agreements with clients, or you for the period of those agreements and any further period afterwards that we need for regulatory or other legal reasons (such as to defend any claims). This will usually mean that we will hold information for seven years after an agreement ends. Where we process information for a third party we will hold the information for as long as we are required to do so. We will remove any personal information we do not need when we no longer need it.
Where we have personal information which you have consented for us to use we will hold it for the period the consent remains in force and any other period we need for regulatory or other legal reasons. You may remove your consent at any time.
We will delete any information about you we no longer need. Please see below in relation to your rights to have data erased, rectified or for you to access it and for you to object to any processing or to transfer it.
You have a number of rights in relation to your personal information. These are –
• The right to confirm if we are using data about you and to access details about what we are using and how;
• The right to lodge a complaint with the Information Commissioners Office;
• The right to request we rectify any inaccurate data corrected or to have data which is
incomplete for the purpose we hold it completed;
• The right to be forgotten. Which is the right to ask us to delete information about you and if it
is appropriate to do so we will do so;
• The right to restrict what we do with data in specific circumstances, including where the
accuracy of the data is contested, processing is unlawful but you do not want us to erase the data or if we only need the data to meet legal requirements;
• The right to receive the data we hold about you in a format you can use to transfer the data electronically elsewhere.
You are also able to withdraw any consent you have provided for use to use your data at any time. This is opting out and the process is set out below.
You can opt out by unsubscribing from any communication you receive from us.
Your privacy and data protection is very important to us and we comply with all aspects of the Data Protection legislation and ensure that any third parties we engage do so. You can find out more about your rights to data from the Information Commissioners Office.
Some data processing may occur in other parts of the European Union (“EU”) or outside of the EU. Wherever data is processed your rights under the Data Protection Regulations will be met and we will ensure that any agreement to process your data ensures this and give you rights in the unlikely event of any security breach.
If you have any enquiry relating to your personal information, you can do so by sending an e-mail to us at email@example.com.
(Please note that because of the insecure nature of emails we cannot accept any responsibility for data lost or intercepted in transit.)
Or write to us at:
35 Stamford New Road, Altrincham, WA14 1EB Or telephone us on:
0333 200 5827